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Kare Portal

One-stop-solution to unlock your production, anytime, anywhere

  • Services
  • IBA platform
  • 24/7 support
kare portal

Unlock your potential. Anytime. Anywhere

Our centralized platform, Kare Portal, offers you a real-time overview of your production with your IBA equipment, all support-related requests, and many more with predictive maintenance, real-time alerts, remote view.

  • Convenience

    All information related to your equipment in one place
     

    With your secure access to Kare Portal, you gain an exclusive real-time, remote view of the production data of your cyclotrons and chemistry modules. This one-stop-solution, with live chatter, also gives you instant updates on every support ticket linked to your IBA equipment.
     

  • Predictability

    Configure your alerts and get notifications in case of equipment risk or failure
     

    Within this tailored platform, you configure your alerts to match your operational needs and maintenance plan. Following your equipment’s deviations with real-time notifications whenever your equipment encounters a potential risk or failure, increases the uptime of your equipment.

    With our obsolescence management, you are informed on time about any upcoming obsolescence and can anticipate critical replacement of your equipment.
     

  • Efficiency

    Automated reporting and predictability optimize your planning and uptime
     

    Kare Portal is a secure, user-friendly platform designed to streamline your daily operations. It facilitates the onboarding of new operators and boosts team productivity through automated production reporting and customizable instant alerts.

    With its integrated mobile app, you can even access remote view of your equipment anytime, anywhere.
     

     

Watch how the Kare Portal works

  • Kare Portal, IBA one-stop-shop solution
    • 14/01/2025
    Discover Kare Portal

    You asked for it. We delivered. Discover our new customer portal and unlock your potential with your cyclotron, anytime, anywhere. Discover now our portal and reach incomparable efficiency in your operations using our unique online platform to access real-time services.

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  • Kare Portal, IBA one-stop-shop solution
    • 18/11/2024
    Discover the IBA Kare Portal from inside

    You asked for it. We delivered. This is truly the spirit in our Customer Service team.

    Curious about how we developed our customer portal? Watch the video of Cedric Jacques, our Customer Service Director at IBA RadioPharma Solutions, who shares his insights on the portal features.

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  • IBA Services
    • 20/02/2025
    User's voice Sebastien Hanard about IBA services and upgrades

    “We haven’t lost any batches in 4 years. We work in collaboration with IBA to work deeply with the machine and we have seen amazing results four years without any issue. We buy a lot of upgrades to improve the machine and to continue to invest in the machine.”
     

    Sebastien Hanard, Site Engineer Lead
    AAA Bethune

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