At IBA, we understand the inconvenience of unexpected downtime and its consequences.
Our preventive services can help you reduce the risk this threat.
Our preventive maintenance visits are performed by IBA engineers. These visits follow the schedule recommended in the Maintenance Guide supplied by IBA with the equipment; their duration and frequency are defined accordingly.
The main objective is to prevent any deterioration of the equipment’s performance.
The benefit of this preventive maintenance program are increased satisfaction, through improved reliability, greater productivity and reduced risk of personnel injury.
Preventive maintenance
At IBA, we understand the inconvenience of unexpected downtime and its consequences.
Our preventive services can help you reduce the risk this threat.
Our preventive maintenance visits are performed by IBA engineers. These visits follow the schedule recommended in the Maintenance Guide supplied by IBA with the equipment; their duration and frequency are defined accordingly.
The main objective is to prevent any deterioration of the equipment’s performance.
The benefit of this preventive maintenance program are increased satisfaction, through improved reliability, greater productivity and reduced risk of personnel injury.
Technical Support
Telephone support
Our highly experienced field engineers provide technical support via our call center available 24 hours per day, 7 days a week.
All phone conversations are recorded in one tracking system and monitored to ensure a timely and efficient response to your needs.
Remote support
Your equipment can be remotely connected to highly qualified experts, for a very quick analysis of the system.
Guarantee of Departure
If the assistance given by the IBA Technical Help desk does not solve the reported problem, we guarantee the departure of an IBA engineer to your site the same day.
Emergency visit
Emergency interventions that may be required to solve equipment blocking problems can be covered.
Preventive maintenance
At IBA, we understand the inconvenience of unexpected downtime and its consequences.
Our preventive services can help you reduce the risk this threat.
Our preventive maintenance visits are performed by IBA engineers. These visits follow the schedule recommended in the Maintenance Guide supplied by IBA with the equipment; their duration and frequency are defined accordingly.
The main objective is to prevent any deterioration of the equipment’s performance.
The benefit of this preventive maintenance program are increased satisfaction, through improved reliability, greater productivity and reduced risk of personnel injury.
Technical Support
Telephone support
Our highly experienced field engineers provide technical support via our call center available 24 hours per day, 7 days a week.
All phone conversations are recorded in one tracking system and monitored to ensure a timely and efficient response to your needs.
Remote support
Your equipment can be remotely connected to highly qualified experts, for a very quick analysis of the system.
Guarantee of Departure
If the assistance given by the IBA Technical Help desk does not solve the reported problem, we guarantee the departure of an IBA engineer to your site the same day.
Emergency visit
Emergency interventions that may be required to solve equipment blocking problems can be covered.
Preventive maintenance
2,5 days down-time/year According to IBA’s customer survey performed in 2013.
