Customer Care

Continuous support to stay ahead of time

The Customer Care includes a complete portfolio of solutions to install, optimize, support and maintain your equipment. And because your production needs and technology changes quickly, IBA has developed both upgrade packages tailored to your configuration and training programs to increase performance and operator efficiency.

Maintenance services

Further together to maximize your uptime

PREVENTIVE MAINTENANCE

Our preventive maintenance are performed by IBA engineers to help you get the highest performance and reduce the risk of unexpected downtime resulting in improved reliability, greater productivity and reduced risk of personnel injury.

24/7 TECHNICAL SUPPORT

Our highly experienced field engineers provide technical phone support available 24 hours per day, 7 days a week. In addition, a remote control connection to your equipment is possible in order to save precious time.

 

IBA TECHNICAL HELPDESK (EXCEPTED FOR North America and China):
+32 10 20 35 50

IBA TECHNICAL HELPDESK CHINA:
+86 10 8080 9200

IBA TECHNICAL HELPDESK North America:
+1 631 606 3197

Prof. Eyal Mishani

Head of Cyclotron/Radiochemistry Unit, Hadassah Medical Organization

Our long relationship with IBA (more than 20 years) allow us to maintain our two cyclotrons in good shape. Thanks to our maintenance contract and 24/7 technical support, we can maximize the utilization of our machine. During the COVID-19 situation, IBA team, despite the worldwide situation, proved again their commitment to stand with us and support us in a crisis situation, as much as they can. Thank you to the all people involved.

Spare parts

Easy access and fast spare parts delivery

FAST WORLDWIDE DELIVERY

With spare parts inventory in America, Asia and Europe, your request is handled immediately, providing fast and emergency delivery all around the world, whenever you need it.

IBA STORE

Never closed, never been closer
IBA Store enables you to order online all spare parts related to your cyclotron.

  • Direct access to IBA stock availability
  • Rush orders are managed directly with personal communication
  • Orders are processed immediately and shipment tracking is available
  • Spare parts lists interfaced directly related to your equipments configuration

Markus Nyman

University of Helsinki Laboratory of Radiochemistry

As a first time user I found the IBA Store very easy and straightforward, especially since the proper components were included in the Recommended Spare Parts List. I think it's very well done.

IBA Academy

Well trained people maximize your potential

At IBA, we know that well trained people maximize production potential. This is why we created the IBA Academy. It is a comprehensive training program to help you enlarge your knowledge base, optimize your expertise, and increase uptime and productivity.

IBA CENTER

  • Real live hands-on training
  • Multi-competences
  • Customized and progressive

INTERNSHIP

  • Acquire radiopharmaceuticals production practices
  • Live routine or R&D operation
  • Be part of IBA scientific community

YOUR SITE

  • Involve all your staff
  • Use your system configuration
  • Be embedded in your local context

Sebastien Hanard

Cyclotron Engineer, AAA Bethune

I would like to thank you for the welcome you gave us on site, it is always a pleasure for me to come to Louvain-la-Neuve. And on the other hand, to congratulate you on the content and quality of the training (theoretical and practical), the trainers were top!

IBA system upgrades

Easy access and fast spare parts delivery

INCREASED PRODUCTION CAPACITY

Because your production needs and technology never stands still, IBA developed upgrades package tailored to your configuration.
We follow the latest technology and evolving customer needs. We offer improvements that lead to increased performance, productivity and reliability, such as a new generation of control systems and high current performance.

MORE VALUE FOR YOUR FUTURE

Thanks to evolutive production tools such as Cyclone® cyclotrons and the Synthera® chemistry module, you will be able to produce new isotopes & compounds coming on the market.

 

See our brochure

Dean Jolly

Manager Cyclotron facility, McGill University

IBA produced the very first Cyclone® 18/9 for us in 1990 and it is still operational today. We are still very happy with its performance. Thanks to multiple upgrades, we can match the quality and performance of current machines.

IBA Users Meetings

IBA organizes biennial users meetings involving all PET customers all around the world. Our experience shows that gathering people together encourages creativity and helps IBA to develop priorities jointly with customers.

  • Share experiences about operation and new developments
  • Learn with the round table and workshops
  • Exchange on future trends

Dr. Kamalidehghan

Cyclotron Radiopharmaceuticals Production Manager, Pars Isotope

I think it’s a good opportunity to share all the information and collect a lot of experience that the other have. Hopefully I‘ve got a lot of information I can share with my colleagues, with my boss. I found a lot of way to reach our goals with other techniques of the people who have had experience with the machine